Returns and Refunds Policy

Our commitment to your satisfaction

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail contact@pixelthreadsstudio.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 30 days
  • The goods are in the original packaging

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized.
  • The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Return Process
  1. Contact us at contact@pixelthreadsstudio.com to initiate your return
  2. Pack the item securely in its original packaging
  3. Include your order number and return reason
  4. Ship to our return address using a trackable service
  5. Wait for your refund to be processed within 30 days
Refund Timeline

Once we receive your returned item and verify its condition, we will process your refund within 30 days. The refund will be credited to your original payment method.

Important Notes
  • Shipping costs for returns are non-refundable
  • Original shipping charges are non-refundable
  • Items must be unworn, unwashed, and in resalable condition
  • Custom or personalized items cannot be returned

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@pixelthreadsstudio.com.

Need Help?

Our customer service team is here to help with your return or refund questions. Contact us during business hours:

  • Phone: +1 307 488 0314
  • Email: contact@pixelthreadsstudio.com
  • Hours: Monday - Friday, 9 AM - 5 PM MST