Shipping Policy

Order Processing Time

Orders are processed within 1-3 business days to ensure timely delivery for our customers. During peak seasons or promotional periods, processing times may be slightly longer, but we always strive to get your order shipped as quickly as possible.

Shipping Options Available

Standard shipping takes 5-7 business days, with expedited options available at checkout for faster delivery.

Transparent Shipping Policies

We provide clear shipping policies to ensure transparency and customer satisfaction with every order. Our shipping rates are calculated based on your location and the weight of your order.

International Shipping

We ship worldwide! International shipping rates and delivery times vary by destination country. International orders typically arrive within 10-21 business days, depending on customs processing and local postal services.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package's journey from our warehouse to your doorstep using the provided tracking number.

Shipping Address

Please ensure your shipping address is correct at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by customers. If you need to change your shipping address after placing an order, please contact us immediately at contact@pixelthreadsstudio.com.

Lost or Damaged Packages

In the unlikely event that your package is lost or damaged during transit, please contact us within 30 days of the shipping date. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund.